SurveySparrow - Notice history

The connectivity issue between the application server and database in the Builder Module has been successfully resolved. The module is now fully operational, and we will continue monitoring to ensure stability.

Our team has identified that the performance degradation in the Builder Module is due to an intermittent connectivity issue between the application server and the database. We are implementing a fix to restore functionality and minimize impact.

We are pleased to inform you that the high CPU utilization issue has been successfully resolved. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

Our team has now identified that the minor performance degradation in the Ticket Management Module is due to high CPU utilization. This issue is linked to increased processing demands from specific user activities. We are implementing solutions to mitigate this load and restore optimal performance.

We performed a scheduled database version upgrade, during which the application experienced temporary downtime while the upgrade was completed. This upgrade was essential to enhance performance and ensure long-term stability. The system is now fully operational, and we are closely monitoring its performance to ensure smooth functionality.